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Account FAQs

Introduction

Evaluate Data AccessEvaluate Data AccessTesting the Solcast data APITesting the Solcast data API

Getting Started

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User Guides
What is an API? What is an API key? How do I use my API key?What is an API? What is an API key? How do I use my API key?What is an API request? What is an API request? How many API requests do I need?How many API requests do I need?Best PracticesBest Practices

Solcast Products

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Live and Forecast
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Historic
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Grid Aggregations
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Typical Meteorological Year (TMY)
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Geographic Horizon Angles

Modelling

Modelling - FAQsModelling - FAQs
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Explaining Terms

Resolution and Accuracy

Solar Radiation Forecasting and Historical DataSolar Radiation Forecasting and Historical DataGlobal CoverageGlobal Coverage

Solcast API

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Documentation
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Third Party Applications

Hobbyists and Researchers

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Home Hobbyist Accounts
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Researchers and Academic Accounts

Troubleshooting and FAQs

FAQsFAQsTroubleshooting Data ErrorsTroubleshooting Data Errors

Useful Links

Postman API (Spec) Documentation

Python SDK

API Change LogAPI Change LogSubscription ManagementSubscription Management❓Account FAQs

FAQs

FAQs for account access, password resets, and Toolkit user accounts.

Account Access

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I want to change my email address. How can I do it?
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Help, I’ve signed up but now I keep receiving “Login details are invalid or account does not exist”

Billing

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If you would like to update the billing address on the account, or would like the billing address to appear on the Stripe invoice.
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If you would like the billing email updated on the account

Password Resets

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I have forgotten my password. How do I log in?

API key

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Can I have more than one API key for each department in my company?

Note: You can add in content for internal only, by putting this orange background on the text, which is visible in the Notion page, but not in the published Super Page. This is a bit of a hacky workaround, but might be useful!

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Have questions that are not covered in our FAQs list? Reach out to Solcast’s support team (support@solcast.com.au) and we’ll help you with your inquiries.