Hobbyists and Researchers
Troubleshooting and FAQs
FAQs for account access, password resets, and Toolkit user accounts.
Reach out to firstname.lastname@example.org and we can assist you.
In most circumstances, we recommend that you create a new account with your new email address and make a request from your old email address to delete the account.
In scenario’s where you want to transfer the plan access to another account, please contact support, and we can update which account has access to the plan.
There are two potential reasons for this message. Either the email account entered is incorrect, or there are too many password attemps for the email account entered.
First, please check the email address entered is correct, and if it is, please reach out to email@example.com and we’ll be able to unlock your account.
Please contact firstname.lastname@example.org with the new billing address you would like it changed.
Please contact email@example.com from the existing email, and we will guide you through the process to update the billing email.
Just click the 'Forgot your password' button at the login page to reset your password. You can also contact firstname.lastname@example.org to assist you.
Unfortunately not. At this stage, an API key can only be created per user account.
Note: You can add in content for internal only, by putting this orange background on the text, which is visible in the Notion page, but not in the published Super Page. This is a bit of a hacky workaround, but might be useful!