Methodology
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Commercial Products
Commercial User Guide‣
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Hobbyist and Research Products
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Help & Support
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Frequently asked questions regarding Solcast data.
Within this section are the questions that we face the most.
Modelling
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Will I have the same forecast from 8 am to 12 am and then another different from 12 to 16 pm? Why is that? This means that live data arrives with a delay period of 4 hours?
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When should I query the data for my site?
Product
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Why am I getting zero power forecasts during daylight hours?
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You have support for bifacial modules, is this available for TMY Rooftop PV Power?
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What are the differences between Live and Historic data?
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What timezones do you supply?
Technical
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Do you have logs?
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Can we get a report on how many data points were generated?
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Is there a failover should there be a disaster?
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How can I convert UTC to my Timezone?
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I have forgotten my password. How do I log in?
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What Encoding compression formats do you accept?
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Why is my live and forecast graph all black?
Accounts and Billing
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Can I have more than one API key for each department in my company?
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Help, I’ve signed up but now I keep receiving “Login details are invalid or account does not exist”
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I want to change my email address. How can I do it?
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If you would like to update the billing address on the account, or would like the billing address to appear on the Stripe invoice.
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If you would like the billing email updated on the account
Have questions that are not covered in our FAQs list?
Reach out to Solcast’s support team (support@solcast.com.au) and we’ll help you with your inquiries.
- Frequently asked questions regarding Solcast data.
- Modelling
- Will I have the same forecast from 8 am to 12 am and then another different from 12 to 16 pm? Why is that? This means that live data arrives with a delay period of 4 hours?
- When should I query the data for my site?
- Product
- Why am I getting zero power forecasts during daylight hours?
- You have support for bifacial modules, is this available for TMY Rooftop PV Power?
- What are the differences between Live and Historic data?
- What timezones do you supply?
- Technical
- Do you have logs?
- Can we get a report on how many data points were generated?
- Is there a failover should there be a disaster?
- How can I convert UTC to my Timezone?
- I have forgotten my password. How do I log in?
- What Encoding compression formats do you accept?
- Why is my live and forecast graph all black?
- Accounts and Billing
- Can I have more than one API key for each department in my company?
- Help, I’ve signed up but now I keep receiving “Login details are invalid or account does not exist”
- I want to change my email address. How can I do it?
- If you would like to update the billing address on the account, or would like the billing address to appear on the Stripe invoice.
- If you would like the billing email updated on the account