Methodology

Commercial Products

Commercial User Guide

Hobbyist and Research Products

Help & Support

Frequently asked questions regarding Solcast data.

Within this section are the questions that we face the most.

Modelling

Product

Technical

Accounts and Billing

Have questions that are not covered in our FAQs list? Reach out to Solcast’s support team (support@solcast.com.au) and we’ll help you with your inquiries.

• Frequently asked questions regarding Solcast data.
• Modelling
• Will I have the same forecast from 8 am to 12 am and then another different from 12 to 16 pm? Why is that? This means that live data arrives with a delay period of 4 hours?
• When should I query the data for my site?
• Do you use STC or NOCT for the DC capacity of the modules in your data
• Product
• Why am I getting zero power forecasts during daylight hours?
• You have support for bifacial modules, is this available for TMY Rooftop PV Power?
• What are the differences between Live and Historic data?
• What timezones do you supply?
• Technical
• Do you have logs?
• Can we get a report on how many data points were generated?
• Is there a failover should there be a disaster?
• How can I convert UTC to my Timezone?
• I have forgotten my password. How do I log in?
• What Encoding compression formats do you accept?
• Why is my live and forecast graph all black?
• I’m making a request via the toolkit but the latitude and longitude returns 0,0
• Accounts and Billing
• Can I have more than one API key for each department in my company?
• Help, I’ve signed up but now I keep receiving “Login details are invalid or account does not exist”
• I want to change my email address. How can I do it?
• If you would like to update the billing address on the account, or would like the billing address to appear on the Stripe invoice.
• If you would like the billing email updated on the account