Solcast Products
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Troubleshooting and FAQs
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Subscription ManagementAccount FAQsFrequently asked questions on subscription and payment
Learn more about Solcast’s subscription and payment details.
Pricing
We have different plans for each product which are based on different output parameters that are available. Plans also vary based on the number of locations & time granularity that is requested. Once you fill the quote request form and thus engage with our Regional Sales Reps, you will be guided further for the right plans that meets your needs.
Payment and invoice
Yes, when you sign up for an Enterprise contract we give details about the payments and invoice.
Once an agreement is signed we will share the invoice payment schedule which is required to be paid usually in 30 days. Although the Service agreement is for minimum 12 months, we can offer flexibility of payment to be semi-annual/quarterly. Please discuss this with your Sales Rep.
Subscription
Under the Enterprise agreement we cannot stop a subscription mid-term but if you are facing an acute situation please do reach out to us to discuss more options.
Within the subscription management page, whilst the location limits or request limits may seem it has not reset.
The progress bars will only update on the next request made through once the limit values have reset.
For example, it may show that you’ve used 4 out of 10 location requests, however once your limits have reset, it’ll only update on your next request, of which should show 1 out of 10 request for that period.
The alternative is that you have indeed used your allocation of requests for the billing period.
Please note, for the Historical and TMY Solcast products, you will have a specific billing day of which you’ll be able to see here: https://toolkit.solcast.com.au/account/subscription
For example: